Legal
Privacy Policy
This is a starting point, not legal advice. Everything in square brackets needs filling in, and someone qualified in your country should read the whole thing before you publish it.
Last updated: [DATE]. This policy explains what Kestrel Lane Exterior Cleaning Ltd (“we”) does with personal information you give us through this website, by phone, or on WhatsApp, and with the photos we take of your property when we work there. It is written against the UK GDPR because that is the strictest common standard; if you trade elsewhere, have it checked against your own local law.
Who is responsible
Kestrel Lane Exterior Cleaning Ltd, [BUSINESS ADDRESS], Your Town AB1 2CD, [COUNTRY]. Contact: quotes@example.com or 01632 960 480.
What we collect, and why
- Quote requests. Your name, phone number, postcode, and optionally your email, the surfaces you picked in the price guide, and anything you write in the message box. We use this only to price the job and contact you about it. Legal basis: taking steps at your request before entering into a contract.
- Photos you send us. Photos of your driveway, roof or walls sent by WhatsApp or email, used only to price and plan the job. [State how long you keep them.]
- Before-and-after photos we take. We photograph the areas we clean, before and after, as a record of the job and to send to you. We only use them on this website or social media with your permission, and never show your house number or street name without it. [Adjust to what you actually do.]
Cookies
This website sets no cookies. The one thing it stores on your device is a single flag recording that you dismissed the cookie notice, kept in your browser’s local storage and never sent to us. The price guide’s selections live only in the open page and are gone when you close it. [If you later add analytics, a chat widget, a map embed or an ad pixel, rewrite this section and the notice, and ask for consent before they load.]
Who else sees your information
- Web3Forms — processes the quote form and delivers it to us by email. [Confirm their current terms and data location.]
- WhatsApp (Meta) — if you choose to message us there. Their own privacy policy applies to that conversation.
- [Your hosting provider] — serves this website and keeps standard server logs.
- [Your job-management or accounting software, if any] — name it here.
We do not sell your information, and we do not use it for advertising.
How long we keep it
Quote requests that don’t become a job are deleted after [RETENTION PERIOD, e.g. 12 months]. Records of jobs we’ve done, including invoices, are kept for [PERIOD] because tax law requires it.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, delete it, restrict how we use it, object to our using it, or ask for it in a portable format. Email quotes@example.com and we will respond within one month.
If you are not satisfied with how we have handled it, you can complain to [YOUR DATA PROTECTION AUTHORITY — in the UK, the ICO at ico.org.uk].
Changes
If we change this policy we will update the date at the top.